Position Details

MANAGER OF FIELD SERVICES

Manager of Field Services
Direct Hire
Salary is DOE (target is ~80-100k)
San Diego, CA 92101 (Downtown, parking is free)

Required
• Strong Field Services Experience
• Project Management
• Personnel Management (with teams in multiple locations strongly desired)
• Demonstrated ability to think strategically about business, product, and technical challenges
• Proven track record demonstrating excellent planning skills and the ability to make decisions that balance the needs of the organization with the needs of the Field Services Team
• Budget Management
• Up to 20% travel with overnight stays required

Desired
• Management and delivery of large-scale IT projects
• Experience in installation and maintenance of information technology systems, specifically within a healthcare environment
• CCNA Certification
• Bachelor’s Degree

Soft Skills
• Excellent analytical skills including the ability pull reports, analyze data, root cause analysis along with strong excel skills
• Strong verbal and written communications skills with ability to work effectively across the organization
• Ability to effectively present information and respond to questions from groups of managers, clients, and employees
• Demonstrated ability to think strategically about business, product, and technical challenges
• Knack for understanding complex IT solutions, and underlying architecture
• Self-motivated with ability to perform in self-directed environment, positive attitude, and strong sense of ownership of work

Responsibilities
• responsible for scheduling a team of Field technicians (15) across the US to complete technical installation work for our medical device solutions
• Manage and mentor the field services team by adopting a collaborative leadership approach to drive the team to achieve goals and provide quality deliverables
• Provide oversight to field service leads and/or other third-party resources
• Monitor and direct projects to ensure they remain on-time, on-budget, within scope, and of high quality
• Provide all coordination and scheduling activities for a geographical disperse field team utilizing management aids such as project plans, reports, charts, etc.
• Maintain compliance with service level agreements and provide oversight to field services team to ensure optimal network health is sustained
• Provide managerial oversight to the Environmental Services Team for scheduling of resources needed for field and lab calibrations
• Monitor and maintain compliance for our certified environmental products
• Ensure quality audits are completed for hardware installation and ensure that all standards are met
• Ensure that all projects are delivered in line with contractual obligations, use cases and profitability targets which will require working closely with project management and operations department
• Define and execute the field services strategy within the operating budget and the context of the broader company business strategy to ensure that results remain on or ahead of plan
• Assure that quality assurance standards are met and maintained while assisting field service team with problems and trouble-shooting
• Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe technical operation of the department utilizing and developing systems and processes that meet both company and client standards

Summary
Manager of Field Services position reports directly to the Manager of Business Operations and is a key member of the Field Services Team. This is an important and strategic role within the company and our expectations are equally high. This individual will be a key member of the strategic account team, drive solution implementation and will be responsible for maintaining the highest levels of client satisfaction in our accounts. This position is an excellent opportunity for somebody who enjoys working with cross functional teams, is customer-centric, and feels strongly about delivering quality products and providing excellent customer experience. The ultimate candidate will be enthusiastic, intelligent, analytical, and eager to take on responsibility and learn new skills and will exhibit strong sense of ownership. He/she must enjoy working within a fast paced and agile environment.

The Manager of Field Services is responsible for managing the overall productivity and effectiveness of the Field Services Team, along with monitoring quality & procedures, day-to-day maintenance operations and managing productivity. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Company / Opportunity
• Cutting edge, wireless, location based, healthcare technology company
• Wide breadth of projects with some great technical challenges
• Small Team, heavy sense of ownership, lots of access to executive team
• Strong growth potential
• Privately Held
• Stable and Growing
• Smaller Company, current head count is a little less than 100
• Standard benefits


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