Position Details

COMMERCIAL PLUMBING TECHNICAL SUPPORT SPECIALIST

Technical Support Specialist
Full Time Direct Hire
Salary is DOE (target is ~70-100k + 10% bonus)
Poway, CA 92064

Required Skills / Experience:
• 5yr+ Commercial Plumbing
• Good people skills and strong written and verbal communication
• Microsoft Office Tools experience (Word, Excel, etc.)
• Strong analytical and math skills, to produce accurate and persuasive “Installed Cost” calculations
• Exceptional troubleshooting skills
• Ability to manage a budget
• Ability to work well within an office and a construction jobsite environment
• Willingness and availability to travel for business by car and air, as required; up to 25% travel
• HS Diploma

Desired:
• Plumbing design and estimation
• CAD skills
• Technical sales support and/or product training
• College education

Soft Skills:
• Ability to work in a team environment as well as being a self-starter
• Skilled in organization, follow-through, multi-tasking and meeting deadlines
• “Can-do” attitude
• Honest, ethical and with a strong work ethic

Responsibilities:

Technical Sales Support:
• Serves as a technical contact for various channels: Plumbing & Firestop application solutions
• Assist Sales & Engineering, regarding customer input and product issues
• Communicate directly with Manufactures’ Rep Agencies and outside Sales Team
• Work with Engineering and Marketing in the creation of product Installation Instructions
• Ability to create side-by-side “Installed Cost Comparisons”: Plumbing & Firestopping
• Demonstrate and explain product “features & benefits” for existing and new products.

VIP Estimating
• Perform VIP Estimates for large contractors across the US, as requested through Sales
• Make product and application selection recommendations, based on a system’s design
• Update and maintains VIP Estimating documentation and estimating templates
• Work closely with Engineering in the creation of Installation Detail Drawings

Product Development
• Serve as a part of the Product Development team
• Perform Customer interviews regarding new product concepts and feedback collection
• Travel to assist with product development opportunity identification
• Through customer interaction, become aware of new product development opportunities

Outside Sales Support and Training
• Assist with building the Plumbing IQ of the Sales team
• Travel to assist with existing and New Product launch activities across the US
• Attend trade shows, conferences, industry events as required

Design Services
• Work to support and assist with Design Services for Plumbing and Hydronic Contractors
• Perform calculations and lay-out for PEX tubing system installations: Plumbing and Hydronic

Summary:
The Technical Support Specialist’s job is primarily to provide a range of support services within the Business Development department. Technical assistance and support for customers and Sales team members, as it relates to application specific trade skills knowledge and installation techniques, Creation of VIP Estimate packages, Product Development team involvement, Plumbing and Mechanical Code knowledge, and Specification Authorship.

Company / Benefits
• Multinational Plumbing Products Manufacturer
• Very stable, in business for 70+ years
• Bonus
• Matched 401k
• Heath benefits
• Holiday, sick, and vacation time
Working Conditions / Physical Demands: • This position will be primarily in an office environment but will also include time in the field, visiting customers in offices, jobsites, and other locations. • Must be comfortable visiting customers on jobsites and follow OSHA safety requirements • Up to 25% travel • Valid CA Driver’s License & US Passport required (or able to obtain) • Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job. • Must be able to lift and carry up to 50 pounds

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