Position Details

BANKING SYSTEMS SUPPORT ANALYST / ADMINISTRATOR

Banking Systems Support Analyst / Administrator
Direct Hire
Salary is DOE, target is ~80-95k and 3% bonus
Remote / Work from Home

Required:
• Banking Systems Analysis / Support / Administration Experience
• Experience supporting / utilizing applications including a mix of:
o Core Banking Systems (Horizon, IBS, etc.)
o eBanking Systems (Business eBanking – BeB, Digital One)
o Service Desk / Help Desk tools (ServiceDesk Plus)
o CRMs and/or Databases (Salesforce, Oracle, SQL Server)
• Ability to work across lines of business to create and develop business requirements and design specifications
• Understand the basic principles of Business Process Management

Nice to have:
• Strong knowledge of FIS Suite of products
• Understand the basic principles of Usability and Design
• Bachelor's degree (B.A. or B.S.) in business, computer science, communications, or similar

Soft Skills:
• Excellent verbal and written communication and interpersonal skills
• Work well as an individual and as a team member
• Able to provide extraordinary service
• Able to work in a fast-paced environment with daily challenges and opportunities
• Self-sufficient, accountable, and reliable

Summary:
This is a technical position supporting the bank’s core processing, and related business systems. You must think critically to understand and solve complex problems based on a thorough understanding of currently deployed bank systems. You will also maintain knowledge of available systems not currently deployed and leverage this knowledge in proposing future-state solutions to management.

Responsibilities:
• Provides tier two application support to employees related to production incidents, collaborating with other internal staff and vendors on a resolution
• Works within a Service Desk environment, utilizing the service management tool to track and resolve Tier II requests, changes and problems in an efficient manner
• May review system user activity and various department reporting on a periodic basis, ensuring proper procedure was followed and supporting documentation has been archived.
• Conducts system access reviews ensuring user access is granted and permissioned appropriately
• Support bank automation systems by working closely with multiple departments and providing support for client inquiries and requests
• Collaborates on projects with other business units to enhance, customize, maintain and support software systems and applications
• Interacts with Project Managers from multiple organizations to track project progress, identify risks, communicate risks and status, and assess potential impacts to the business
• Designs, develops, and implements new business processes to support deposit operations and payment teams
• Possesses the ability to track, maintain and complete multiple requests in an efficient manner with constant reprioritization based on needs of supported business units
• Maintains current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures

Company:
We have served entrepreneurs in unique and niche industries for over 20 years. We leverage our technology platform and expertise to develop solutions for fintech and digital currency companies and investors around the world. Recognizing digital currency’s potential during the sector’s infancy, we have embraced pioneers and built flourishing relationships with those who were underserved by traditional banks. We are a California chartered, Federal Reserve member bank, the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry, and a lender to growth-oriented businesses, entrepreneurs, and investors. Embracing change and recognizing opportunity are in our company DNA.

Benefits:
• Matched 401k
• Bonus
• Medical, dental and vision
• Flexible spending accounts
• Additional Supplemental Health Coverages through Aflac
• Vacation and Holidays
• Life, AD&D, and LTD Insurance
• Employee Assistance Program (EAP)
• LegalShield
• Identity Theft Protection
• Pet Insurance


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