Full Time Direct Hire
Salary is ~$165-175k+ and bonus
Remote / Work from Home, ~10% travel

Required:

Experience with Acumatica
Minimum of 5+ years of ERP software consulting and/or implementation experience from statement of work creation to ongoing support after implementation
Minimum 2+ years of people management or team lead experience of 5+ direct reports, overseeing consultants through successful ERP implementations
Proven experience as a consultant, with the ability to understand both the technical and business process sides of ERP solutions required
Demonstrated understanding for how to manage client relationships and ensure quality of delivery across multiple projects required
Proven ability to manage, mentor, and guide a team while delegating responsibilities appropriately required

Desired:

Prior experience in a start-up or small VAR environment, with exposure to “wearing multiple hats” and helping grow a practice
Familiarity with Statements of Work (SOW) and customer contracts; skilled at reviewing deliverables, ensuring compliance, and supporting seamless execution for ERP customers
Background in manufacturing or financial industries

Soft Skills:

Best in class ERP Consulting skills and practices
Strong communication, interpersonal, and client relations skills and experience
Critical thinking and problem-solving focus, decisive
Strong Business Acumen with a Vision for growth
People Developer and Leader
Able To Align Operations With The Team’s Vision – You embrace and seamlessly navigate change with confidence to build teams and improve processes within your ERP practice. You know how to garner buy-in and seek to understand what will allow for successful change management.
Open To Challenges And Embrace Feedback – You are not afraid to try new approaches or put skills to the test to continuously refine and improve processes and aptitude.
Driven To Achieve Team Goals – You stay agile under unforeseen circumstances and establish clear metrics to improve performance in areas such as ticket resolution, contract execution, and sales thresholds.

Summary / Responsibilities – opportunity to lead a high-performing consulting team and implement the vision and growth of our Acumatica practice

Within the first 30-60 days:

Attend training sessions with the Director of Consulting to learn corporate policies, Acumatica product methodology, case resolution, contract management, team leadership, and best practices for forecasting and time management.
Build strong relationships through 1:1s with the Director, Consultants, Project Managers, and Sales, while leading ongoing check-ins to align priorities, performance, and customer success.
Join customer meetings to introduce themselves and begin taking on Project Executive check-ins to build rapport and strengthen client relationships.

Within the next 3-6 months and ongoing:

Takes ownership of driving the implementation vision, growth, and financial goals by adhering to defined processes and methodologies and leveraging team strengths to deliver high-quality results.
Has strategized and shared a plan to decrease case queue response times and maintains reporting of weekly statuses around things such as budget to actuals and team utilization.
Meet monthly with Marketing teams to align campaign objectives with team member training initiatives, and upcoming content needs.
Stay informed on pre-sales pipeline and upon contract signature, take ownership of team resource allocation based on the skills matrices to support operational efficiency.

Within the next 6-12 months and ongoing:

Demonstrate confidence and adaptability under pressure, has built trusted relationships with executives and customers in a Project Executive capacity, and host weekly 1:1s with direct reports to drive development and strengthen the Consulting team.
Provide financial support by reviewing forecasting goals and resource needs and analyze project profitability monthly to coach team members and increase accuracy and profitability.
By 9 months, collaborates with the Director to finalize individualized growth plans using the skills matrix and oversee their implementation to support professional development and departmental goals.
Is planning with the practice Director what the goal and vision for the practice is for the next 12-18 months and is determining how to operationalize those goals for the team.

Company:

ERP Consulting company. In business 40+ years. Very stable with heavy recent growth. Privately held and profitable.

Benefits:

To apply for this job email your details to mhaver@foundrec.com

Acumatica ERP Consulting Manager